Please be advised that we have moved to a new Knowledge Base hosted inside our new Community Portal where you will also have access to your support tickets. This KB is no longer being maintained/updated and it is recommended that you start using our new knowledge base. It will be taken down/unavailable after June 30th 2016.

If you have access to our Community Portal, you are all set to take advantage of the new KB system. If you are not signed up for it yet, please contact our support team to get access. You should be a registered contact under an account with a valid service contract to be eligible to get access to our Community Portal. If your support contract has expired, please contact your Winmagic sales account representative to renew it.

Valid support contract required.